We are committed to achieving the highest level of Quality possible in everything we do.
We operate a Quality Management System in accordance with the requirements of ISO 9001, and are currently working towards a formal approval. A copy of our QA Manual is available upon request.
We purchase all materials and components from our approved list of ISO9001 vendors. We conduct vendor assessments to ensure the highest levels of quality and traceability are maintained.
All our products are serialised and fully batch traceable.
If required, a Certificate of Conformity can be supplied. We can also provide a First Article Inspection Report at the first time of manufacture.
We operate an annual calibration system for all of our test equipment and tooling and all measurements are traceable to National standards.
We monitor and review our Customer Service Level and Field Return Rate on a monthly basis, and actively promote a continuous improvement culture across the business.
Above all we are driven by service and not profit. Our goal is 100% Customer satisfaction leading to long term partnerships.